FAQ

All bio-bottles on our website are accompanied by a product description which will include the capacity, height, diameter and opening of the inner bio-bottle.  For example: a blue bio-bottle has an inner capacity of 0.85 L, opening of 70 mm, diameter of 95 mm and height of 165 mm. By using these measurements you will be able to see if the particular vials you are using will be suitable for this bio-bottle.

Yes, if you would like to become a client of bio-bottle and have interest in a particular product we are happy to provide you a sample. Please contact us today. 

The ultra-freeze complete and ultra-freeze MAX originated from a request to courier ligaments internationally, however with the ongoing development in this range (introduction of the ultra-freeze Plus) many items can be couriered safely internationally without the use of dry ice.  This can include food samples, vaccines, blood products, plasma, tissue samples, and serums. Clients have used ultra-freeze products specifically for the transportation of Inter-Laboratory Comparison Programme (ILCP) freeze dried micro-organisms, knockout mice tissue samples (DNA research), animal organs, bacterial glycerol stocks, and transportation of RNA between -80°C and -20°C.

Over 90% of bio-bottle products are manufactured in New Zealand.  Please refer to the “Technical Information” tab within the product page to view the Country of Origin for the specific product.

Bio-bottles are certified by NZ CAA for one time use and are fit for purpose at the time of sale. Although bio-bottles could be reused this is at the discretion and liability of the user.

You are welcome to place an order online by using the “add to quote” button and proceeding with the checkout for this function, or by emailing our sales team directly with your purchase order.

No, there is no minimum order quantity for those ordering products within Australia.

Physical collection is not applicable, however you are welcome to arrange your courier to collect from our warehouse on behalf. If a transportation company is collecting on your behalf we will provide you the weights and dimensions of your order once it is ready for collection.

Don’t panic and give us a call.  We keep a minimum supply of all products on hand.  It’s possible we can dispatch your order same day. 

The outer shipping containers of all materials containing “infectious substances” transported must have UN (United Nations) Certification and the outer shipping containers must bear a label reflecting this certification.

If you are having difficulty classifying your substance please review the below classification flow chart which can assist.  

Our sister company Dangerous Goods Management based in Auckland, New Zealand offers an IATA Infectious Substances by Air Course. This course is specifically designed for shippers of infectious and biological substances by air, their agents and airline operator acceptance staff.  The course carries International Air Transport Association (IATA) endorsement. We recommend attending a course either in person, or online, to provide you with the relevant training needed.

To review our terms and conditions please click here or view and download the PDF here.